Dependable, clear and local.

Every property has its own checklist, written during the first walk-through and refined as we get to know the house. Each visit follows it in the same order, with dated photographs of the same views, so changes are easy to spot from one report to the next.

Our checks are visual and routine. They are not formal building inspections. When something needs a specialist eye, a roofer, an electrician or an engineer, we say so plainly and arrange it.

Reports arrive on a predictable schedule and record what was observed, what was done, what needs approval and what has been completed. Urgent issues are escalated straight away, following a response protocol agreed with you at the start.

Each property also has a secure digital file: key contacts, access procedures, appliance details, warranties and service history, kept up to date as work is done.

We work with a deliberately small network of gardeners, pool technicians, cleaners, plumbers, electricians and security providers. Each is checked for standards, availability and insurance before they work in a client’s home.

For larger jobs we compare quotations, explain the differences, and oversee the work with progress photographs through to completion and handover.

A spending limit is agreed in writing before the first visit. Below it, routine costs are handled and recorded. Above it, nothing goes ahead without your approval, except in a genuine emergency, and then you’ll hear from us immediately.

Every expense is logged against its invoice and shown in your monthly report. We never fund repairs on a client’s behalf without agreement.

We handle owner details, access codes, photographs and keys in line with the Protection of Personal Information Act (POPIA). Information is held securely and seen only by the people who need it to look after your home.

Keys and access details follow a documented control procedure, and photographs are used for your reports only, never for marketing without your permission.